Sales Process

We set the standard for car sales professionalism

Modern businesses have a different level of customer service, which the independent car industry mostly lags behind... we do not subscribe to those norms. We set out standards and processes that you'd be more familiar with from a main dealer. As we launch our new showroom in East Molesey we are on a mission to win awards in the industry for our service. We keep a fun friendly family vibe but we push the envelope to make our service and customers feel special. Come and see how we do it.

We like to keep life varied, so we stock four categories of vehicles for sale.

• Mid-luxury cars from £10-50k
• High end prestige cars £50-150k
• Light commercial vans
• Classic cars

Sales Process

• Car prepared for viewing; stringent mechanical checks are performed and all major work completed with a video report from our workshop.
• Viewing and test drive. Video call available for distance customers.
• Deal agreed, including any further work the customer requests.
• 10% refundable deposit paid.
• Car prepared for handover, including valet and fresh MOT for any MOT with under 9 months left.
• PDI performed by our workshop team to double check every last aspect of the car.
• 90% balance paid on collection.
• Free delivery anywhere within 3 miles. Nationwide delivery available.
• 3-month internal warranty as standard covers all mechanical issues for peace of mind.
• Follow up call to collect feedback and confirm customer satisfaction.

PDI - see our PDI sheet here.

Warranty - see our standard warranty here.